While doing a survey it is being shown that about half of the customers will like to talk on phone call when they need any customer service or they have to know about the product they have purchased or like to purchase which means your customer service team should be able to provide better answers on phone call as well as in the one to one meeting with the customers. It is necessary for you to provide customer service training Dubai in telecommunication because it is necessary for them to know about how to respond to the customers on phone call when they cannot see them and will receive only the tone and words from them. For suggestions in this regard you have to go now or read this:
It is the main thing that you have to give training for because the customers will only judge your team member on the basis of their tone. If there will be even a slightly harsh tome or the angry one then customer will detect that immediately and they will try to hang up the phone and then they will be angrier with the company. Your main goal should be to satisfy the customers when they are angry.
You have to keep calm all the way to the phone call even if the caller is very angry with you due to any issue. If there is any performance issue in the product they have just purchased from you then you have to guide them properly and for that you have to keep calm no matter how harsh the caller will get. While receiving professional phone calls you have to forget about your ego or your anger, just be the person who is feeling less and try to calm the customers with your calmness.
You need to be clear while talking to them so they can hear you properly and then you also need to talk slowly because sometimes when you are used to take calls and repeat the same words again and again then you may start talking really fast and some your customers will not understand what you are talking so you have to talk slow and make your voice clear and if there is connection problem from the customers’ side then you have to ask them politely.